JITA777 FAQ
Common questions about accounts, payments, bonuses, app usage, and responsible play.
Account & Security
How do I protect my account?
Use a unique password, enable device lock, and avoid sharing codes. See App Guide.
I suspect suspicious activity—what now?
Change password immediately and contact support via Contact.
Bonuses & Promotions
Why can’t I withdraw bonus funds?
Many bonuses require wagering and have eligible-game rules. Read Bonuses Guide.
Do all games count toward wagering?
Not always. Some promotions exclude certain games or count them differently.
What’s the safest way to use promotions?
Claim promos only if you understand the rules and can play within a set budget and time limit.
App & Technical
App not loading / stuck?
Restart device, update app, clear cache, check network, ensure storage space.
Live stream buffering?
Lower video quality, switch Wi-Fi/data, and avoid background downloads. See Live Guide.
Still unresolved?
Contact support and include device info and screenshots via Contact.
Responsible Play
If you feel stress, chasing losses, or loss of control, the best move is to pause. You can also set limits and take breaks. Read Responsible Play for guidance.